1. Order Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Note: If your order includes custom sanskarit or mantrocharit preparation, please allow an additional 2-3 days for processing before dispatch.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping: Usually delivered within 5-7 business days across India. Cost: ₹49.
• Free Shipping: Available on all prepaid orders over ₹999.

Delivery delays can occasionally occur due to courier logistics, weather, address issues, public holidays, or other operational conditions outside our control.

3. Shipment Confirmation & Order Tracking

Once tracking details are available, they will be updated in your account order page and on the Track Order page. If needed, our support team may also share tracking details through email or WhatsApp.

Courier tracking activation and delivery scan updates are controlled by the courier partner and may take some time to appear after dispatch.

4. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for orders below ₹1499. Please ensure someone is available at the shipping address to pay the exact amount to the courier executive. Refusal of COD orders upon delivery may affect future COD availability.

5. No Returns

Because these are sacred and personal-use products, returns are not accepted after an order is placed. Please review product details, quantity, and delivery information carefully before checkout.

6. Damaged or Incorrect Delivery

If your package arrives damaged or you receive an incorrect item, contact support as soon as possible with your order details, package photos, and product photos. Our team will review the issue and guide you on the next step.

7. Contact Us

If you have any questions about our shipping policy, please contact us at support@jmdpujasamagri.com.